Overview of enforcement actions, penalties, and platform guidelines
Listing replica or fake branded products is strictly prohibited. Violators face instant product removal, fine penalty, and immediate seller account termination.
Using incorrect specifications, fake images, or misleading titles will result in temporary product delisting until verified details are provided.
Sellers who fail to dispatch orders within the promised timeframe or frequently cancel orders will incur penalty fees per order and reduced search visibility.
Posting fake positive reviews or artificially boosting ratings is banned. Discovered fake reviews will be purged, and store rank will be downgraded.
Attempting to redirect customers outside NexKart for payments or sending abusive messages will result in an immediate permanent account ban.
Buyers making fraudulent refund requests or returning damaged/swapped items will be blacklisted and face permanent account suspension.